Frequently Asked Questions

 

Q: Is WestOne Cars a licensed private hire operator?

A:
Yes, all WestOne Cars' private hire car drivers in London are fully licensed and regulated by the Public Carriage Office. Drivers have to complete a 10 year enhanced background check. Any partners we use outside of our own fleet and London are checked to ensure they are licensed in accordance with local borough regulations.

Q: Where is WestOne Cars located in the UK?

A:
WestOne Cars is based in London. We provide passenger car services throughout the UK using a combination of our own fleet and that of our partners. This enables us to provide local and national private hire passenger car services to our customers.

Q: What services do WestOne Cars offer?

A:
WestOne Cars has a broad range of private hire passenger car services that are flexible, cost effective and can be tailored to meet individual customer needs. The services are marketed under the five main areas.

Q: What if I want a service or vehicle that is not shown on your website?

A:
Simply call us on 07004 WESTONE (07004 937 8663) and ask us. We pride ourselves in saying “Yes” to any customer request and meeting your specific requirements.

Q: Do I have to open an account to use WestOne Cars' services?

A:
No, you can use WestOne Cars' private hire passenger car services without an account, simply by telephoning 07004 WESTONE (07004 937 8663) and paying by Credit Card, Debit Card or Corporate Purchasing Card.

Q: How big is WestOne Cars fleet?

A:
WestOne Cars has a direct London based fleet of over 200 vehicles and access to a further 2,300 vehicles through our UK partner network, giving us access to over 2,500 vehicles across the UK.

Q: Can I book OnLine?

A:
Yes, you can book WestOne’s passenger car services OnLine through the website. Customers requiring passenger car services outside of London should phone us on 07004 WESTONE (07004 937 8663) . You can also track the status of your booking, view the real time position of the driver assigned to you and access a suite of account activity reports.

Q: How can I pay for WestOne Cars services?

A:
WestOne Cars offers a range of payment options. These are: Direct Debit, Credit Card, Debit Card, Corporate Purchasing Card, BACS, CHAPS and Cheque.

Q: Can I view my account activity OnLine?

A:
Yes, in addition to booking and tracking OnLine you can view reports showing your account activity.

Q: How will I know when the driver has arrived to collect me?

A:
We can send an SMS text message to your mobile phone advising you of the arrival of the driver along with the model, colour and registration number of your passenger car. You can also track the real time map location of the car allocated to your journey through accessing the CarLocator facility on the website.